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Fiesta brand sent to forefront in new promotional push

It took seven years, but Station Casinos thinks it has finally figured out how to best promote and operate its two Fiesta properties.

When the locals gambling giant first acquired the Fiesta Rancho and Fiesta Henderson in 2001, its first inclination was, as one executive said, to "Stationize" the properties.


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  • But tactics have shifted.

    "We've come to the conclusion that the best way to integrate it is to give it its own true identity, to reintroduce it to the customer the way it originally existed," Station Casinos Chief Operating Officer Kevin Kelley said recently.

    This month, the Fiesta brand was relaunched as a neighborhood gambling joint with its own new slot club.

    The Amigo slot club card, which was first introduced after the Fiestas were acquired by Station Casinos, has also been relaunched and the cards will be connected to Fiesta-only progressive Amigo Jackpot slots. The jackpots are between $15,000 and $25,000.

    Before this relaunch, the Amigo card was tied to Boarding Pass club card and its Jumbo Jackpot at other Station Casinos properties.

    Table-game minimums at the Fiesta properties have been lowered to 50 cents for roulette, $3 for blackjack and craps, and $5 for double-deck blackjack.

    Fiesta Rancho General Manager Brian Skagen said this will be the first time the Fiesta brand has been promoted on its own since the purchase. Previously, the casinos were promoted as part of the Station Casinos family.

    "It's given us the creativity and the ammunition to go out there and get the word back out," Skagen said.

    Part of the ad campaign will involve reintroducing the Fiesta Rancho's tagline, which touted the property as the "Royal Flush Capital of the World," which was discontinued after the acquisitions.

    Paulette Watson has played the slots at the Mexican-themed Fiesta Rancho nearly every day for four years because she believes the smaller North Las Vegas hotel-casino is quieter and has a friendlier staff than other casinos.

    "I don't like Texas (Station)," she said, referring to the much larger gaming property across the street. "The simple reason is because they have the movie house and kids are running rampant. You generally don't see kids in here. You look around, it's nice older people having fun."

    Station Casinos tried to impose its amenity-driven-entertainment business model onto the two properties. Although the business model works well at properties like Palace Station, Boulder Station and Sunset Station, the company realized it wasn't working at the Fiesta casinos.

    "It took us a little bit of a while to learn that we needed to respect that (Fiesta) model and promote that model instead of trying to make a Stations model fit," Kelley said.

    The Fiesta Rancho was acquired from George Maloof, the majority owner of the Palms, for $185 million in January 2001. The Fiesta Henderson, which was called The Reserve, was acquired for $70 million that same month from Ameristar Casinos.

    Station Casinos is discussing the possibility of building its first Fiesta property in the future. The company wouldn't say where a new Fiesta might be built, although officials said that type of property would work on some of the smaller sites it has. The company owns or has contracts to buy nearly 340 acres of undeveloped land in Clark County and 202 acres in Reno.

    Contact reporter Arnold M. Knightly at aknightly@reviewjournal.com or (702) 477-3893.

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    Mary wrote on February 10, 2008 11:16 AM: Don't know where Mr Knightly got his info from but as a local regular player at the Fiesta Rancho is nothing like he describes this new promotion is nothing more then a promotion it does NOT benefit the regular local player $4 for one point is not a perk at all the buffet keeps going down hill but the price goes up locals have requested for months to please lower the music they play music directed at the youth of today and LOUD LOUD LOUD If they really want to go back to the Maloof Fiesta they really should look deep It is still the stationized Fiesta


    kl wrote on February 10, 2008 02:47 AM: I was working at the fiesta right after the stations takeover and the executive chef told me that the food costs were cut by 30%. The food quality at all Stations outlets has only declined, yet the prices we pay only go up.


    douglas wrote on February 09, 2008 09:51 PM: when maloof opened the fiesta [rancho], it was player friendly. often there were waiting lists for seats at table games. the lines waiting for a seat at the original coffee shop, "mr' g's", usually extended into the casino. the current coffee shop is inferior in quality, menu options, "specials" and prices to most "local" joints.

    the barfet was in the top ten in town. i remember bringing some guests there shortly after it opened. 3 guys were putting a full side of beef on a rotisserie spit in the barbecue. the stationized barfet since it was cheapened is only filling and not at all "on the tour" when guests from back home visit.

    the same blackjack and pai gow players were there almost nightly when maloof ran it. several of the regulars told me that they had accumulated several hundred thousand "points" in their player club accounts. not any longer. the games are mediocre at best and not worth the park and walk.

    since the "stationization", the fiesta has lost its appeal.