Home Subscribe Las Vegas Review-Journal
  Jobs Cars Homes Shopping Travel Weddings Golf Best of Las Vegas Photo   Search:

RECENT EDITIONS
Mon Tue Wed Thu Fri Sat Sun

Business


HOTEL RENOVATIONS: Between a Rock and a good place

Amid structural change, Hard Rock Hotel enjoys gains in revenue, increased popularity

At first glance, getting in and out of the Hard Rock Hotel might appear to be a daunting task.

Water and sewage work on Harmon Avenue makes turning into the property difficult.

Newsvine Digg Fark Technorati reddit StumbleUpon del.icio.us Slashdot Propeller Mixx Furl Twitter MySpace Facebook Google Bookmarks Yahoo! Bookmarks Windows Live Favorites Ask MyStuff myAOL Favorites

Most Popular Stories
  • DEAL BUT NO DEALER
  • You can believe it! Gold Spike is getting spiffy
  • STRIP DEVELOPMENT: Ray of light for Cosmo
  • INSIDE GAMING: Sands bets against paying settlement
  • BANKING: Silver State Bank seized and sold
  • High-rise goes high-end with Regis brand
  • LED zeppelin
  • Anchor store now going up for shopping center
  • Pips brings authentic Italian to Aliante
  • Is it an offer? Ask the lawyers



  • A large construction wall along Paradise Road now stands where a parking lot used to be, forcing drivers to head to the north end of the property to park.

    However, in the midst of a $760 million renovation and expansion, the 13-year-old casino was able to achieve its largest-ever wager on table-games, $32 million in May.

    Revenues for Rehab, a weekend pool party, have increased 40 percent.

    "Once you're in the facility you don't notice (the construction). You really don't notice it at all," Hard Rock President and Chief Operating Officer Randy Kwasniewski explains.

    Construction of a new concert facility to house The Joint, which will expand the venue's capacity to 4,000 people, wiped out nearly 300 parking spaces at the front of the building, but a temporary 800-car employee parking garage was built to alleviate possible congestion.

    Kwasniewski said the property always had more parking space than it needed, even on large concert nights, because many of the property's customers arrive by third-party transportation.

    "We are told by the limo drivers and taxi drivers that we are the busiest porte-cochère in town," he said. "We're an importer of customers because we're not that large. Since we've started this construction we've never been under capacity for parking."

    The 41-acre property is a joint venture between New York-based boutique hotel operator Morgans Hotel Group and private equity firm DLJ Merchant Banking Partners.

    Kwasniewski, who took over the property's operations in February 2007, said the owners are continually surprised by the property's ability to operate despite all the construction work going on inside and outside the property.

    "Even with the guys who come here from New York all the time, they are just astounded with all the work we're doing," Kwasniewski said.

    In these hard economic times, the Hard Rock Hotel has pulled off two impressive feats: It secured financing for a large expansion and then prevented sharp revenue decreases during construction.

    The property's expansion project is expected to be completed in September 2009, according to a June 4 filing with the Securities and Exchange Commission.

    The project will add 875 guest rooms to its current 646 rooms. The expansion includes adding approximately 60,000 square feet of meeting and convention space, and nearly doubling the current 30,000 square feet of casino space.

    The hotel's pool will be renovated and several food-and-beverage outlets will be added, along with a new spa and exercise facility and more retail space. The new Joint is slated to open in July or August of 2009. The current 2,500-capacity Joint will be used for the casino expansion.

    Much of the construction work ends at about 12:30 p.m. every day, cutting down on traffic congestion, said Kwasniewski, who previously ran the property's operations from January 2004 to May 2005.

    Workers begin their day at 4 a.m. on the new north hotel tower, which has reached the fourth floor.

    A $4 million redesign of the hotel's north pool was recently completed so it wouldn't be disrupted by the hotel tower's construction.

    The hotel-casino has gone so far as to frost windows at the property so customers walking from the north parking garage to the casino area won't see construction equipment and steel.

    And Hard Rock officials have already started rolling out the property's improvements.

    The casino recently opened a new casino party pit, complete with dancing poles called Helles Bells. A new Italian restaurant called AGO opened in February.

    Wasted Space, a new rock club and bar developed by extreme-sports star Carey Hart, is scheduled to open in July.

    Other improvements will come later this summer, including the property's first poker room, which is scheduled to open in August. The new convention space is set to open in May.

    "We have construction going on, but there is always something new opening," Kwasniewski said. "Fortunately for us, any effort that we've made to mitigate any negative effects on the operations has worked out very well."

    Gross revenues for the first quarter ended March 31 remained flat at $45.4 million compared with the same time last year. More impressively, casino revenues crept upward $50,000 in the quarter to $13.7 million while gaming revenues across the state decreased.

    On March 1, the Hard Rock Hotel took over operations of its casino, which had been run by Golden Gaming, after the new owners obtained gaming licenses.

    Kwasniewski said the property expanded the casino staff and introduced a player loyalty card.

    The Rock Star Club, introduced six months ago, is the first loyalty card in the property's 13-year history and is connected to a recently installed $1.5 million player tracking system from International Game Technology.

    The property is also beginning to market to locals. Hard Rock increased its promotional expenses for the first quarter 33.4 percent to $4.7 million and marketing costs increased 12.9 percent to $1.1 million from last year, federal filings show.

    In 2007, the property spent $14.7 million on promotions and $5 million on marketing.

    Kwasniewski said, despite the slowing economy, now is a good time to try to attract customers who have never been to the property.

    "For us, it is actually a really good time," he said. "Yes, the economy is difficult, the economy is tough. But anytime you're in a competitive circumstance like this, and you're doing creative things you've never done before, you're reaching out to people you've never talked to, it is certainly going to improve your business."

    Contact reporter Arnold M. Knightly at aknightly@reviewjournal.com or 702-477-3893.



    Leave Your Comment 9 Reader Comments
    Terms & Conditions
    The following comments are provided by readers and are the sole responsiblity of the authors. The reviewjournal.com does not review comments before publication nor guarantee their accuracy. By publishing a comment here you agree to abide by the comment policy. If you see a comment that violates the policy, please notify the web editor.

    Some comments may not display immediately due to an automatic filter. These comments will be reviewed within 48 hours. Please do not submit a comment more than once.
    Current Word Count:

    Rick Magnet wrote on June 16, 2008 09:39 PM: No hot chicks there. Just a bunch of cougars with floss in their ass.


    Vegas Baby wrote on June 16, 2008 06:45 PM: First: Hard Rock is part of a publicly traded company therefore anyone that disagrees with their numbers should check/report with the SEC. 2nd: Sarbane Oxley did away with "Enron" type scandles (look it up). 3rd: Nev. Gaming Control Board regulates, hence not one casino fell to "Enron" practices during that period.

    I laugh at "lazy people" not doing their homework re: gaming, yet will blog with no diligence. Harvard studies show: 1) Gambling addiction-.08%, Alcoholism- 8.0% 2). Highest employee satisfaction (Forbes).3) Crime actually declines in 90% of locations.

    Hint: Casino build to their peaks (typically Fri/Sat)...sooo, if you see it dead then...your right. If not, blog about homeless and under privileged children.

    peace!


    MB wrote on June 16, 2008 04:49 PM: These posts are Funny! People in this town sure know how to bleed negativity into anything. These naysayers and doomsday predictors complain and cry and bi*ch but yet they still stay in this town. I just don’t get it, if you don’t like it here then move! I here Boise Idaho is a nice place, no gaming corporations and plenty of the late middle aged!

    A few facts, fist of all you can’t lie about the numbers depicted in this article. No matter if you agree with the old marketing philosophy (going after old people who pour all their retirement money into slots because they “earned it”) or the new marketing philosophy (going after young adults who are more affluent then ever before, with higher discretionary incomes and the willingness to spend since they have less responsibilities ... these people actually spend less on gambling activities and more on entertainment and non gaming activities in Vegas) this Property has posted impressive results giving the times and compared to other properties on the strip. Also the comment about the property being dead?? Umm that was even funnier. Dude you were comped & though you never gambled they still got your money via other revenue sources i.e. dinning, entertainment. Also when E! was filming at the pool they happened to be filming at the slowest periods of the week (on purpose I might add) the pool is normally slow on weekdays with limited entry. The Rehab pool party (which as reported has increased revenues by 40%) occurs on Sunday’s the busiest day at the pool also the day the E! was no longer filming. I advise any of you to just check the property out then, Packed!!!!!


    homeless in Las Vegas wrote on June 16, 2008 01:38 PM: Hey, if Enron can lie about their business, why can't the Hard Rock? At least we know the casino industry is willing to do and say anything to get us to spend our hard earned dollars in their joint. Maybe they should have death matches to encourage their intoxicated patrons to fight for the next golddigger coming out of the shadows of the dancing poles. Thus they can compete with the ever popular UFC, which encourages fighters to beat on defenseless fighters even after they are down and out.


    Pool Party wrote on June 16, 2008 10:36 AM: Interesting that business is up. We were comped three nights there last week, and we never play there. Great PR work. It was dead. E! was there live with their Top 10 show, and they had to gather everyone in one area when they went on air to make it look crowded. It seems that the casinos feel that if they say things are good, they are. Delusional.


    Mark$ wrote on June 16, 2008 09:56 AM: I remember when gambling was the purview of late-middle-aged folks, who had the right to finally head to Vegas or Tahoe and "party" since they'd already raised families and done the responsible things in life. Thankyou Hard Rock Hotel for being the first to change all that, for a masterful marketing job encouraging 20-somethings to wile away their hard-earned cash not saving for the future but handing it all over to yet another devious gambling corporation.


    RL wrote on June 16, 2008 08:23 AM: I cant wait for Wasted Space to open. I love Carey Hart!


    JMH_Vegas wrote on June 16, 2008 05:26 AM: Because nobody wants to stay in a place that is under renovation. And traffic on Harmon is hell.


    GregL wrote on June 16, 2008 02:32 AM: So, why are they selling rooms for $45 mid-week.