Raymond S. Hinson wrote on November 15, 2008 05:42 PM: Dear Sir :
I am writing this email requesting that you place Henderson Chevy on your watch list. I took my car in to have a problem address, however, upon picking up my car the problems were not completed and my transmission had only one gear. I had Henderson to work on my car two times both bills were about $1500.00 each time within 8 months.Presently, I am not requesting your assistance, however, I would like to inform you of this problems so that other customers will not be cheated the way I was. My son is the owner of the vehicle now and the car is running well ater I had a new transmission installed with a few minor repairs that was to be done by Henderson Chevy.
So please keep your eye on The Henderson Chevy Auto Mall. I was also called by a sales person to see if I wanted to purchased a new chevy which service informed sales that my transmission was out. Thank you

JH wrote on August 01, 2007 03:37 PM: J. Not everyone at minimum wage gets tips. Try working in fast food.

strad wrote on August 01, 2007 03:25 PM: Stuff like this is why I put my tools to use and work on my own car. Would you believe last time I had my car in for tire balance, the shop told me my fuel filter was "rusty." I had replaced that part with my own two hands less than six months prior -- no way was it corroded! I'm sure they'd have loved to charge me an hour's labor to "replace" it though!

John O'Neill wrote on August 01, 2007 03:01 PM: The Nevada AG will do this but will not investigate the fraud going on in the Nevada State government office of MAnufactured Housing.

The director of manufactured housing accepts payoffs from park owners who sell mobile homes of deliquent space renters and never publish the sale date or never provide the home-owners with the cash that they collect in excess of money owed...a true criminal enterprise being run by a state employee and the AG does not care.

John O'Neill wrote on August 01, 2007 03:01 PM: The Nevada AG will do this but will not investigate the fraud going on in the Nevada State government office of MAnufactured Housing.
The director of manufactured housing accepts payoffs from park owners who sell mobile homes of deliquent space renters and never publish the sale date or never provide the home-owners with the cash that they collect in excess of money owed...a true criminal enterprise being run by a state employee and the AG does not care.

wbsacto wrote on August 01, 2007 02:54 PM: Since 1996, California's Bureau of Automotive Repair has caught 15 Purrfect Auto Service shops selling unnecessary repairs during undercover investigations. Ten of the shops had their state licenses permanently revoked. Purrfect Auto is a chain of about 100 shops (mostly franchises) located in Arizona, Nevada, and California. Their practices are similar to those of Econo Lube N' Tune with a heavy emphasis on low-priced ads for oil changes, tune-ups, brakes, smog inspections, and other services.

Danielle wrote on August 01, 2007 02:40 PM: I know for a fact that Pep Boys on Sunset is also deceptive by selling parts not needed and not putting on parts that customers paid for. In this day and age it's hard to find a trustworthy mechanic, even the dealerships will rip you off. You just have to beware of who you go to. Get an oil change at Walmart, they won't try to tell you that your serpentine belt needs to be replaced.

The Attorney General Will Do Nothing wrote on August 01, 2007 12:30 PM: Being in criminal court virtually every day, it is well known that the Attorney General's office does not aggressively pursue cases. They negotiate almost everything down to misdemeanors or gross misdemeanors. Crimes were committed. Consumers were ripped off. I bet Purrfect Auto will get fined, and that is it. No jail time for anyone. They can change their corporate name and continue to do business. At least the District Attorney's office will actually prosecute and take a case like this to trial for the citizens of Las Vegas to render a verdict, and it won't be the anticipated gross misdemeanor. The AG's office needs some new blood in its criminal division, in my opinion.

LAC wrote on August 01, 2007 11:47 AM: I currently work for a "franchise" repair shop here in the valley. I know for a fact that in our centers, customers are NEVER pushed to purchase services or parts THEY DON'T NEED. It's not an honest way to do business and I'm fully aware that the three my boss owns run according to Corporate and professional standards. He will also personally contact customers who are unhappy with their services or customer services and do his 100% best to keep them happy. Ask around, ask your friends, ask your realtor, ask your coworkers. And you can always contact the Better Business Bureau to see if there are complaints on a particular shop you're interested in using. If you do get ripped off, based on the amount of consumer comments here, you didn't do your homework.

Kristin wrote on August 01, 2007 11:16 AM: Many car owners are lucky enough to have a trusted and honest local mechanic or dealership to bring their vehicle to when repairs are needed. But if you're new in town or just don't know a good mechanic, it's best to ask around for a reliable repair shop. Another option is a product like CarMD (www.CarMD.com). It's designed to give average drivers a second opinion on what repairs are needed and how much you should fairly pay for them. It costs under $90, which is about what a repair shop's going to charge you anyway. And it can easily save you from getting ripped off on car repairs.

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