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No check-in flying? Believe it

Expo shows technology to make reaching flights do-it-yourself experience

If you thought the airline industry only thinks about new fees it can add to sweeten its bottom line, think again.

It also is paying a lot of attention to how it can make flying as much of a do-it-yourself operation as possible.


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  • One of the latest ways the industry is doing that will be on display when McCarran International Airport's new $1.8 billion Terminal 3 project is completed in 2012 with high-tech turnstiles at all 14 gates in the terminal.

    The terminal will be the first in the United States to employ turnstiles that will allow passengers to run bar-coded boarding passes through a reader on one side to gain access to the jetway leading to their planes.

    The turnstiles, formally called automatic gates for self-service boarding, may not get people in their seats any faster than the current system of handing a paper boarding pass to a gate agent to scan, said Samuel Ingalls, McCarran's assistant director of aviation for information systems. "But it will allow the gate agents to take care of other issues, such as special seating needs," he said.

    The self-service gates will cost about $20,000 and each will come equipped with a variety of sensors to prevent passengers from hurdling the gate or sneaking in two people on one ticket.

    The system was one of the do-it-yourself technologies on display Friday at the Check-In '09 industry conference at Mandalay Bay. The conference focuses on technology designed to steer passengers through airports with a minimum of contact with airline or airport personnel.

    There were no real breakthrough technologies unveiled at the conference Friday -- star attractions such as boarding passes on cell phone screens and self-tag baggage stands have been around for several years. But attendees focused on offerings to help coax carriers, airports and passengers to tap into technology that already exists.

    For example, British discount carrier easyJet laid out its vision of assembling technologies in a package that will eliminate the need for staffed check-in counters, a pillar of airline travel since the days of Charles Lindbergh. Others pushed the concept of airports employing one baggage check-in center to cover the entire airport.

    "What we are really seeing is a holistic move to self-service," Ingalls said.

    Though a lot of the technology already exists, change often moves slowly with airlines despite some of the merits of the new systems, participants said.

    Passengers leaving McCarran, for instance, may notice a bump in their baggage tags the size of a grain of sand. That is radio frequency identification, or RFID, an electronic chip that signals automated readers to direct a suitcase to the correct plane.

    Ingalls said RFID technology has reduced operating costs and the error rate of misdirected luggage to about 1 percent, at least 10 points better than the error rate with standard optical bar-code readers. Yet five years after its installation, McCarran is still the only domestic airport using RFIDs.

    "There are a lot of stakeholders involved when you implement a new process," said Jared Miller, senior director of self-service marketing programs for Continental Airlines. "You have to work with other airlines, customers, airports and security agencies."

    Many of them already have significant investments in other types of technology or hardware, he noted.

    In late 2007, Continental rolled out a cell phone boarding pass system that allows passengers to display on their phones a ticket with a specially designed square bar code that can be scanned at the security gates and at the boarding gate.

    Nearly two years later, Miller estimates that only about 4 percent of its passengers use the mobile boarding pass, partly because the readers have been installed at only 28 of the 133 U.S. airports Continental serves. However, he added, 18 of the airports have come on line in the last three months, pointing to a quickening adoption pace.

    At McCarran, the mobile phone readers have been installed at the security gateway for Concourse D, where Continental, American, Delta and Northwest all accept the mobile passes. But nothing has yet been put in place for the other three concourses, dominated by US Airways and Southwest.

    Attempts to streamline baggage handling have moved even more slowly. Several years ago, McCarran started working with hotels to check in bags before they ever reached the airport. Ingalls said airport officials are still trying to reach a target of having 10 percent of passengers' bags handled off-site.

    Contact reporter Tim O'Reiley at toreiley@lvbusinesspress.com or 702-387-5290.

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    m wrote on September 19, 2009 08:02 PM: Hey Junk.........sorry you can't find a parking lot. Sorry you don't know how to read directional signs. Please, take a taxi and stay off the roads. If you are a local, why are you buying stuff at the airport? Stop your complaining and grow up.


    TimeRanger wrote on September 19, 2009 12:21 PM: I just wish the airlines would start enforcing their own size limits when it comes to carry-on luggage. If it has wheels and/or weighs as much as a Smart Car, it is NOT carry-on!


    ruby rose wrote on September 19, 2009 12:05 PM: i was looking for an arcticle by jc watts . i did not find anything tks ruby


    summerlin dad wrote on September 19, 2009 11:37 AM: If McCarran wants self-service, why not have self-servicer parking. In Phoenix you pay at a kiosk in the garage and then insert your ticket to leave the garage. I have spent as much as 20 minutes in line trying to get out of the McCarran garage. The McCarran garage is one of the worst in the country.


    Excessive Invasions of Privacy wrote on September 19, 2009 09:59 AM: What a load of rubbish and all this invasion of my privacy. I'd rather have my rights and privacy than all the insecurity the federal government can provide. Liberty is far more important than security. Too many weak sisters in American that can not stand up and fight for their Liberty, so they end up losing both Liberty and security.


    Junk! Fire this jerk. wrote on September 19, 2009 09:55 AM: What a load of rubbish. Why are we taxpayers paying for an "assistant" director? Why isn't the director doing his job? McCarran is one of the worst planned airports in the country. Getting to the proper parking area is pure misery, due to confusing signs, roadways. Once inside the airport, one gets beat up by over priced stores (due to the excessive taxes levied on businesses... they just pass the dam Democrat taxes on to the poor). However, all that being said, one can generally get to their gate easily enough after getting patted down by the watchdogs of so-called "homeland" insecurity. Because America refuses to defend itself as it should, we are forced to ceed LIBERTY to the all enslaving master called the "federal government."


    CJ wrote on September 19, 2009 09:53 AM: Spork and Kevin -- these are options, not something mandatory. Would you have complained when the airports added self-serve kiosks for boarding passes, or when the airlines offered online check in? Those worked out pretty well, so give these other new advances a chance as well.


    Kevin wrote on September 19, 2009 08:02 AM: Oh good. Anyone who has ever used a self-service check out will know that many people are horrible at scanning stuff. The process will definitely take longer than someone who knows how to do it well doing it. This is just a way for the airlines to get by with fewer staff.


    Spork wrote on September 19, 2009 07:19 AM: Oh goodie. A cell phone reader. What about those of us who don't want or need cell phones? Some of us don't feel the need to be connected 100% of the time to our phones. My job doesn't require me to be connected to the company. In fact, due to the security involved, I can't have a cell phone at work.