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THE STRIP: Observers see CityCenter siphoning business from other MGM Mirage hotels

MGM Mirage believes it will increase market, not cannibalize own hotels




CityCenter has gotten lots of glowing press about its design and amenities since the $8.5 billion project began opening this month.

Predictions about how well the 5,800-room mixed-use project will attract new customers to Las Vegas are a bit more dour, though.


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In a report looking at projections for 2010, CB Richard Ellis casino consultant Jacob Oberman, for instance, predicts that Strip gaming and nongaming revenues will increase 3 percent to 7 percent next year, but 70 percent to 90 percent of CityCenter's initial revenues will come at the expense of other Strip properties.

"It is difficult to make a case that CityCenter will not have at least some dilutive effect on the market," Oberman's report said.

He predicts that existing hotel-casinos on the Strip will see revenue declines between 3 percent and 6 percent next year as customers visit CityCenter instead.

Deutsche Bank gaming analyst Andrew Zarnett is even more pessimistic, predicting in a recent note to investors that existing hotel-casinos could see revenue declines as dramatic as 10 percent, with cash flows dropping 20 percent because of CityCenter's opening.

"While the first few months may benefit (Strip casinos) from the initial exuberance following a new property opening, we maintain our view that excess capacity will cannibalize the market given the backdrop of contracting demand," Zarnett wrote.

CityCenter developer MGM Mirage is taking the historical view, though, and is predicting that CityCenter won't draw a significant number of customers from its competitors or the company's other nine Strip hotel-casinos.

Alan Feldman, MGM Mirage senior vice president of public affairs, said the Las Vegas market has grown whenever new properties that "stimulated the imagination of the public" have opened.

"That has happened consistently throughout the history of Las Vegas," said Feldman, who joined The Mirage before its opening 20 years ago.

Feldman does hedge its statement some by noting that there have been new projects that opened -- usually an expansion have an existing resort -- that have failed to grow the local market much.

At least one of MGM Mirage's competitors shares some of Feldman's optimism.

Eric Trump, executive vice president of development and acquisitions for The Trump Organization, said CityCenter will put Las Vegas back in the public spotlight, which should be good for everyone in the market.

"There's no question that opening a new project, and the marketing dollars spent, gets people excited," said Trump, who is the son of developer and "The Apprentice" star Donald Trump.

Trump concedes CityCenter will inevitably cannibalize customers from other Strip resorts although he doubts it will draw a significant share of customers from his company's nongaming Trump International Hotel.

"Hotels will have to do a little more work to stay competitive," he said. "Hopefully, (any lost customers) will be offset by the gains of getting people excited about the new property."

Other competitors, including Las Vegas Sands Corp., Wynn Resorts Ltd. and Planet Hollywood Resort, wouldn't comment about what kind of impact they expect CityCenter to have on the local gaming market or their companies specifically, although, at least publicly, most casino executives are maintaining the "it's-good-for-everyone" stance.

Alex Yemenidjian, chairman and chief executive officer of Tropicana Las Vegas, also declined to comment on the project's impact although he described CityCenter as "beyond beautiful" and said the project "is great for MGM Mirage and great for Las Vegas."

Harrah's Entertainment, which owns 20,370 rooms within one mile of CityCenter, last month issued a statement calling CityCenter "a project of unprecedented scale and opulence" and saying the company hopes "it will draw attention around the world and stimulate new visitation to Las Vegas."

A week later, however, Harrah's Entertainment executive Jan Jones told a local cable television program that her company is waiting to see whether CityCenter does, in fact, bring new people to the Strip.

And she added that if CityCenter does cannibalize customers from existing properties, it will probably be MGM Mirage's own customers from places such as Bellagio that will be drawn away the most.

Michael Zaletel, owner of travel site i4vegas.com, agreed with Jones, saying any cannibalizing will come from nearby properties and from those belonging to MGM Mirage.

"I would guess MGM Mirage would utilize their entire marketing database to notify everyone that they are able to communicate with to let them know ... that the hotels at CityCenter are open now," Zaletel said. "Consequently, there's going to be more MGM Mirage high-end customers going to these hotels from a MGM Mirage property as opposed to coming from other properties in town."

Zarnett believes MGM Mirage's competitors will be buffered some, too, because of customers' brand loyalty to properties such as Harrah's Caesars Palace, Wynn Resorts' properties or Las Vegas Sands' Palazzo and The Venetian.

Any cannibalizing of MGM Mirage's other properties could cause some of its other resorts, which are already struggling because of the recession, to slip even further.

The 3,933-room Bellagio, for example, accounts for 22 percent of MGM Mirage's local revenues and 23 percent of its cash flow, has been able to maintain 95 percent occupancy the first nine months of the year. Available room revenue, however, is down from $255 per night to $193 this year.

Bellagio's revenue dropped 14.3 percent in the third quarter; Mandalay Bay, The Mirage and MGM Grand have also seen revenues and cash flows decline this year.

MGM Mirage isn't worrying about cannibalizing its properties and says it won't shy away from encouraging customers at its other properties to visit CityCenter -- because those customers aren't the key to CityCenter's long-term success, Feldman said.

"We don't need people to convert from wherever they are," Feldman said. "What we need, and what we think CityCenter will do, is bring new people here."

Nevertheless, MGM Mirage did roll out promotions for Bellagio ahead of CityCenter's opening.

The gaming company's players club members began receiving an offer in late November for three free nights at Bellagio, $100 in free play, free buffet for two and 2-for-1 tickets to a MGM Mirage show including "O," "Love" or "The Lion King." The offer runs through Feb. 18.

"All eyes will be on MGM's joint venture, CityCenter, on how well, in a difficult environment, the city can absorb new capacity," bond analyst Barbara Cappaert said. "Near-term, the market will be choppy with room promotions but after the first year we believe some stability will occur."

CityCenter could affect casinos beyond the Strip, too.

Analyst Zarnett noted in a Dec. 3 report that CityCenter's 10,000 workers are customers, too, which could benefit locals casinos like Boyd Gaming Corp., Cannery Casino Resorts and Station Casinos.

Feldman believes his predictions about CityCenter's success will be proved soon enough, though.

"You don't need to rely on our predictions much longer," Feldman said. "We are confident CityCenter will grow the market. When it does, it will give everyone the opportunity to do well. It's not a guarantee of success for everyone. But it is the catalyst we think is going to serve to drive recovery in Southern Nevada."

Contact reporter Arnold M. Knightly at aknightly@reviewjournal.com or 702-477-3893.

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Floyyd R. Turrbo wrote on December 19, 2009 09:18 AM: There are Four Major Players on the Strip who cater to the "Whales", MGM, Wynn, Harrah's and Venetian. It all boils down to who has the best marketing strategy and who caters best to them with perks. My guess is the the MiddleEast crowd will go to the MGM. The crowd from China and Hongkong will end up with Wynn or Venetian and the rest would be toss up between Harrah's and MGM. I reckon the looser will be the Harrah's and Non-Strip Casinos-for the immiediate future. Suffice to the say the winners are the 'Whales" who have more bargaining power--than Garth Brooks!!


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Malousnormal wrote on December 18, 2009 11:02 AM: Veggas grew on .49 cent breakfasts and midnight lounge shows and cheap booze and midnight buffets.



Unfortunately, the UNLV school of hotels teaches them to run a Howard Johnson's with a fancy wine rack added...which is poor preparation for the real world of gambling joints.



No one here seems to know how to run a great mid level casino operation with cheap food, booze and shows to bring in the gamblers...



Increasingly stores in Vegas are closing down at 10:30 PM because the town is increasingly becoming just another tourist trap without any vision....



I grew up here on the cheap food and shows and the current crop of corporate boobs couldn't organize an orgy in a w...e house...


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MN Mike wrote on December 15, 2009 04:41 PM: Man, some of you posters are SO pessimistic. Gee whilickers...

I'm trying to imagine WHEN some of you believe they should've built this place. When? They laid the plans during a period of phenomenal growth. What should they have done? Wait until times are bad and THEN plan a megacenter? I mean really, what should they have done?

If you wanna argue that they shouldn't have built this at all then that's fine - to each their own. But to fault them for finishing the project during an economic downturn: WTF? Maybe if they were still in teh beginning stages (a la the Echelon) then a pullback would've been warranted, but does the Strip really need another Fbeau? I applaud them for going full steam ahead.

I look forard to visiting the place next October. I have they have decent buffet and poker rooms, 'cause I certainly won't be STAYING at the property! (smile)


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paco wrote on December 15, 2009 04:34 PM: In 1998 the visitor count went up by 5 million in 2 years. More than enough to fill Bellagio, NYNY, Venetian, Mandalay Bay, and Paris. then it went up another 3.4 million by the end of 2007. The problem is that already over 10K rooms have been added starting with the Palazzo, and the visitor count has dropped several million. Since June Marriot opened 600 rooms, Hard Rock opened 500 rooms, and will open another 375 suites by New Years. Golden Nugget opened 500 rooms, and Planet Hollywood Towers is opening 500 rooms. That is in addition to the 6000 rooms at City Center.


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Bob wrote on December 13, 2009 10:26 PM: Trump is a dope. He has made his money by spending other peoples money, and he has lost millions of dollars. He is no 'astute' businessman. Anyone can get a building built if they get loans. His Trump Tower in Vegas sits 20% occupied, is an empty shell. The huge casino it would have been near is not being built for several years. Now what Donald? Let's see what the only guy that has bankrupted a casino (other than the Fertitta's) can do now?


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OrleansVisitor wrote on December 13, 2009 07:22 PM: I too recently held a dim view on the chances for Vegas to rebound. However, for just signing up at the Orleans website as a "Ruby Cardmember" (the lowest players card), I was comped to 2 nights free with a third night at 34 bucks. This was a steal and reminds me of the old Vegas. I had a great time and may return in January. Moreover, the food was cheap at Don Miguels and I had a few coupons to mitigate the outrageous house wine charges of 4 bucks a glass at the casino bars. If they could just reduce the well drinks, I am certain more of us who are retired or who work for a living would be visiting more often. Murren, you can have your City Center as most of us from Texas have no desire to pay triple what the Orleans charges for drinks in order to see a steel chamber devoid of the real humanity most of us live in.


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lou wrote on December 13, 2009 06:38 PM: I spent last week in Vegas and went to the city Center by bus. First, you get off at the Belagio stop and you're faced with raw steel hanging over your head because construction is FAR from finished. When you walk inside, it is like a giant, well lit cave. Spectacular architecture, nice flowers, but NO PEOPLE. It's like a ghost town and it is in it's "grand opening" phase. WOW. Finally, they expect people to fly in from around the world to see new buildings and spend $Thousands of dollars on "designer" junk which you can buy in quality knock-off mode for far less. Finally, they have employed "10,000" people??? For what? There's nobody around to serve. This was the biggest disappointment I've ever seen. I was there when Caesar's dedicated "the world's largest cantilevered structure" - its front porch - and more people attended that, than the "grand opening" of this glass colossus. I predict a HUGE BUST here. EGOs gone wild in my book.


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James wrote on December 13, 2009 05:15 PM: I was in the Crystals mall on friday and the fire alarm went off, needless to say being in that stark white fortress-of-solitude worthy prison looking for the exit signs was less not a pleasant experience. "There has been an emergency reported in the building, blah blah blah.... Only after 10 minutes of the alarm going off does someone announce over the intercom that it was a test. Thanks for nearly giving me a heart attack. Maybe you should have tested it before you opened the thing... I will not be back there.


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Do The Math wrote on December 13, 2009 04:52 PM: For God sake folks, look at the numbers! City Center "cost" $8.5 Billion supposedly to build. Yet, its market value as of today is 1/2 that valuation! They are discounting the Condos to push sales, the Condo/Hotel concept is basically DOA and hotel rooms are already being discounted 40% midweek to lure visitors away from other Strip properties. There are not enough highrollers visiting these days to sustain these shops and resturants with their $1000 shoes and $300 dinners! This project was illconceived at a time when hubris and hype along with irrational reckless lending was rampent! It will end very badly. First there will recriminations, then lawsuits and eventually bankrupcies or fire sales of MGM assests to evert a total corporate meltdown. Timeline 18-24 months. Then watch the fireworks and fun begin! This will be written about and be in business school textbooks as an example of corporate mismanagement, economic foley and failed business planning of the 21st century by the same people who gave you Lehman Bros, Enron,WorldCom,AIG,GM, and the collapse of the USA's economy circa 2007-til now!


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Do The Math wrote on December 13, 2009 04:47 PM: For God sake folks, look at the numbers! City Center "cost" $8.5 Billion supposedly to build. Yet, its market value as of today is 1/2 that valuation! They are discounting the Condos to push sales, the Condo/Hotel concept is basically DOA and hotel rooms are already being discounted 40% midweek to lure visitors away from other Strip properties. There are not enough highrollers visiting these days to sustain these shops and resturants with their $1000 shoes and $300 dinners! This project was illconceived at a time when hubris and hype along with irrational reckless lending was rampent! It will end very badly. First there will recriminations, then lawsuits and eventually bankrupcies or fire sales of MGM assests to evert a total corporate meltdown. Timeline 18-24 months. Then watch the fireworks and fun begin!


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