Quantcast
Home manage Las Vegas Review-Journal
  Jobs Cars Homes Shopping Travel Weddings Golf Best of Las Vegas Photo   Search:

RECENT EDITIONS
Mon Tue Wed Thu Fri Sat Sun

Living


MIND YOUR MANNERS: Raising the Bar

Follow a few simple rules when ordering drinks from a bartender










UH, YEAH. About your habit of yelling "Bartender!" to get some attention when you're trying to order a drink? You might want to stop that, because Las Vegas mixologists say that's the best way to not get service.

"Yelling is a definite no-no," said Jennifer Harvey, a bartender at the Lucky Bar at Red Rock Resort.


Most Popular Stories
  • MIKE WEATHERFORD: Days of markups coming to end?
  • BARGAIN HUNTERS: Early birds often catch the best buys at garage sales
  • THE R-J GOES TO A PARTY: UNLV Foundation's dinner honors donors
  • BAZAARS: Consumers, charities benefit from sales at holiday bazaars
  • HUMAN MATTERS: Text messaging and love can be a tricky combination
  • LEGENDARY LAS VEGAS HEADLINERS: RUSTY WARREN: Life of the Party
  • GARDENING: Use softball-sized 'brain fruit' to help ward off bugs
  • LIFE ON THE COUCH: 'Married ... With Children' stars break from Bundy personas
  • TRIP OF THE WEEK: Grapevine Canyon great spot for history, recreation
  • NFL FOOTBALL: LINE UP FOR A NEW SEASON




  • How about snapping your fingers? Or maybe whistling?

    "When you start yelling out and then waving your hands and snapping your fingers, that's when they get annoyed," said Lisa Leroux, beverage director at Caesars Palace.

    "Yeahhhh, the doggie call doesn't work either," Harvey said. 'Sometimes we'll even make you wait longer."

    The bartenders and associated personnel we talked to all emphasized that they do whatever they can to provide the best service possible. But there's a lot that bar customers can do to make their jobs easier and more pleasant, and better service will generally be the result.

    So start when you first walk up to the bar.

    "I work in a busy bar," said Patricia Richards, a mixologist at Parasol Up at Wynn Las Vegas. "I think the biggest complaint I have is everyone wants their drinks as soon as they walk up to the bar. We're all busy people; we're all in a hurry."

    But maybe your hurry doesn't quite fit with the bartender's.

    "I may have 110 things in my head at that moment, and I'm not quite ready for that guest," she said. "It might just take me a second."

    Richards said she generally makes eye contact to acknowledge the guest, but concedes that not all bartenders do the same.

    "Don't just ignore the guests," Richards said. "You are there -- you have your job -- because of them. It should be a mutual-respect thing."

    Which brings us back to the guest.

    "I would say just come up to the bar and wait your turn," said Tommy Smith, manager of Revolution Lounge at The Mirage.

    "Have your money in your hand; that way they know you'd like a drink," Harvey said.

    "Patience and eye contact are great ways to get a bartender's attention," said Drew Levinson, Bellagio master mixologist. "Being assertive, but not aggressive. Anything condescending will get you to the back of the line quickly."

    "It depends if you're three-deep at the bar," Richards said. "Usually you just try to move your way up to the front. You do need to wave once in a while -- we don't mind -- or kind of raise your hand a little bit," especially if the bar is filled with people who aren't going anywhere and you can't get close enough to be noticed.

    There are a few other things that will make things easier for a bartender -- and get you better service in the process.

    "Especially in a busy bar, know what you want and know it before you get the bartender's attention," Levinson said.

    "I understand that people want to try new things," Harvey said. "One of the things I hate is when people come up to the bar and say, 'What do you guys have?' I have a full bar. What do you want?"

    "For the most part, bartenders hate when you say, 'Make me something you like,' " particularly if the bar's busy, Smith said.

    Better questions, Harvey said, are, " 'What types of martinis do you have?' 'Can you recommend something?' Bartenders can point you in the right direction."

    And again, this sort of thing can be averted if bar management is savvy.

    "When people come in and they don't know what to order, if you have a good bartender or a good cocktail server or you have a good cocktail menu at your bar, it's always very helpful," Leroux said. Research, she said, has shown that women customers, especially, will pick up a bar menu and order from it.

    If you're with a large group, make it easy on the bartender and order in groupings; for example, Richards said, "I'll have five Absoluts, two with tonic, two with cranberry, one with soda."

    "I can retain more in my head if they do it more systematically," she said.

    "It does make it easier; that's what cocktail waitresses do," Harvey said. "As people are naming things, I can put them in my head. If they can do that, it's awesome."

    Be specific, if possible.

    "Know which rums or spirits that you like and order them first -- 'Cosmopolitan with Belvedere,' " Levinson said.

    "They say, 'Just give me a whiskey,' " Richards said. "And then I have to go, 'Bourbon? Blended, like Crown Royal or Canadian Club? Scotch, single-malt, blended? Irish whiskey?' There's so many whiskeys out there. I just have to get the information out of the guest."

    "They're trying to help them along because the last thing they want to do is come out with a drink that's made wrong," Leroux said.

    Then there's the terminology issue.

    " 'Can I have that neat on the rocks?' " Harvey said. "You have no idea what you're talking about. 'Neat' is the same thing as 'up,' which means no ice."

    Ah, but on this point even the experts disagree.

    " 'Neat' definitely has been bastardized," Levinson said. "It's used in many different ways. It means unadulterated, hasn't been touched. Just the spirit in a glass. 'Neat' always means no ice, not chilled, nothing like that.

    " 'Rocks' is with ice. 'Up' generally means it has been chilled."

    Glassware generally isn't standard these days, which may make things easier.

    "I don't think the guest generally would notice anything about glassware," Leroux said. "Especially here in Las Vegas, so many properties use so many different types of glassware because everyone just wants to be different."

    Still, there are a few standards.

    "A nice cognac or Scotch, I would prefer in a snifter," Levinson said. "The snifter will bring out the flavor in an aged spirit like that.

    "A nice tequila or possibly a rum, I actually prefer those in a small port glass or a little tulip glass. What that does, because the oak isn't as prevalent, it brings the nose closer and picks up the intricacies of the spirit itself."

    And sometimes you'll find the same drink in different glasses in the same bar.

    "Most bars have a short glass and a tall glass," Harvey said. "People who drink a drink that's usually in a short glass know, and they'll say, 'Can I have a tall rum and Coke?' That just means there's going to be more mixer, so it won't taste as strong."

    For best service, don't forget to tip -- even if you've been comped. And here are a few more tips:

    • The reason bars like to run a tab if you're paying by credit card is so they don't have to run the card a half-dozen times. "The first thing we'll ask is 'Would you like to put this on your room?' to make it a convenience," Levinson said. "Then you'll have the check ready for them to sign and it expedites the process; say the guest wants the drink and wants to go." If paying by credit card, he said, "give them the credit card to start the tab; that will initiate the process more quickly and easily." And Levinson noted that the practice also is for the bar's protection. "We have the opportunity for a lot of walkouts."

    • Shaken or stirred? Shaking cools a martini more quickly and aerates it, but may make it cloudy. Stirring is a slower process that affects the drink less.

    • Remember the difference between a gimlet and a gibson if you're having either of these gin drinks. An easy reminder from Levinson: Gimlet, which has an "L" in the name, "is the lime one; gibson, with the 'O,' is the onion."

    • What do you do with the umbrella? Let the drink drip off of it and then lay it aside. Same for a swizzle stick -- unless you want a poke in the eye.

    • Watch the lipstick. "We have that type of lipstick now that's like a 12-hour lipstick, and it doesn't come off in the glass-washers," Leroux said. Bartenders, she said, "have to get detergent and a rag and scrub it off." Use a straw, if possible, or avoid it altogether when you're drinking.

    • Remember you're not the only person who will use that glass (see lipstick tip above). "People still chew tobacco, and they spit in the glassware," Leroux said. Staff, she said, "throw it in the trash, because they don't even want to deal with it."

    And you might want to remember one age-old bar fact of life.

    "Naturally," Smith said, "they're gonna serve the girls first if they're a guy. The girls serve the guys first."

    Newsvine Digg Fark Technorati reddit StumbleUpon del.icio.us Slashdot Propeller Mixx Furl Twitter MySpace Facebook Google Bookmarks Yahoo! Bookmarks Windows Live Favorites Ask MyStuff myAOL Favorites

    Leave Your Comment 8 Reader Comments
    Terms & Conditions
    The following comments are provided by readers and are the sole responsiblity of the authors. The reviewjournal.com does not review comments before publication nor guarantee their accuracy. By publishing a comment here you agree to abide by the comment policy. If you see a comment that violates the policy, please notify the web editor.

    Some comments may not display immediately due to an automatic filter. These comments will be reviewed within 48 hours. Please do not submit a comment more than once.
    Current Word Count:

    Note: Comments made by reporters and editors of the Las Vegas Review-Journal are presented with a yellow background.

    Darin wrote on August 23, 2007 05:45 PM: The neighborhood bars are the worst places. I was living in the SW part of town (Russell and 215) and it's apparent that most of the bartenders, most of them women, thing that their job is to stand their with big boobs and wait for someone to hit a royal. There's not one bar within 5 miles of that intersection with a great staff. Red Stone Grill was decent, if you caught the right bartender.

    I've never seen such blatant profiling. After work, I'd hit bars to eat and drink, sometimes straight from my construction job, and man you just can't get good service. Look I get dirty for a living, but I'm not a dirtbag. I used to bartender, and if you're great I'm a great tipper, 50%-100% is not unusual for me, but 25-33% is pretty standard for good service. If you suck, I tip nothing. I hope you starve, learn to get better at your job or get the hell out from behind the bar.

    Ultimately there are too many bars in this town that can make it because they get subsidized by gaming. And that means there is a whole lot of bartenders who flat out shouldn't be in the trade.

    No one was happier than me with the smoking ban, I hope some of these bars close, and that the crappy staff is forced into working for a living doing anything else.


    Kelly wrote on June 23, 2007 01:01 PM: Bartenders make me laugh. They reign Lord Supreme over their little realms and give the "I'll get there when I get there" attitude towards some hapless customer who happens to need a drink and then they put out some haughty self-righteous indignation when the customer doesn't perform to their requisite standards. Sadly this is typical of most, if not all, of the service industry these days: The customer has become the server and the server has become the customer! And woe to the poor slob who's just looking for a cool drink on a hot day if he or she doesn't perform their jobs to the bartender's satifaction.

    Now I don't mind tipping for good service and I'm generally a good tipper and I think there's some good bartenders out there who understand what customer service means but there's at least 50% that comfortably reside on the dark side, the type that likes to see people sit and roll over and perform little tricks for the right to be served a damn drink. This seems especially true in the casino industry. So to the 50% or so who are out there like that (you know who you are) all I can say is enjoy your quarter chumps.


    c wrote on June 23, 2007 08:40 AM: This article is a joke. I am in the service business, I run for my money, and the customer is priority number one. I would love to know how old Drew Levinson is, not everyone knows how to order drinks, what type off liquors are out there and they are new at ordering drinks. I have also been in the real estate industry and I could expect everyone to know the process, but that is not how it works, people have to learn somewhere. Yes, I expect a tip for my services, but they need to be worth the money. Throwing a drink at a customer is not worth one dollar a drink, we need to earn it. I really think it's a generation problem and people expect too much and the service industry expect a big tip, this was not that way before the big corporations took over everything. Bartenders (or the fancy word - Mixologist) are no different then say a server in a restaurant who is asked by the customer "what is good." Barry, if you don't like listening to people’s problems, get a new job. Know one said you have to do this for a living. Can you do anything else? Did you graduate from high school or go to college? Maybe you took the wrong route and need to change it. If people in the food and beverage industry don't wise up, they will loose customers. I hear it everyday; service sucks in today’s society.


    randy wrote on June 20, 2007 10:16 PM: John and Gail. Do us both a favor. Keep your dollar. Don't come back. Quit paying six dollars for a beer.
    Get it yourself and stop whining.
    Now go tell your parents the big kids are picking on you AGAIN.
    I'm over it.
    Over-tipped college graduate.


    Barry wrote on June 20, 2007 08:54 PM: Hey Gail and John you're right, everyone's job is tough. You know how I know that? It's because I listen to pin heads like yourselves whine about it all day every day. I sling your drinks and listen to your problems...and I mean all your problems, even the arrogant cheap morons like yourselves that truly believe that a dollar is breaking your bank. I PROMISE you that I, and I believe I speak for everyone in the service industry when I say WE will not be offended if you don't frequent our place of businesses, and we will somehow figure out a way to pay our home payments without your 100 pennies. What I don't get is why you're so angry John, it almost sounds like it's personal. What's wrong? bartender sleep with your wife? Bartender just kick you out of their establisment? WHAT'S ALL THE HOSTILITY JOHN!?!?!?


    Gail wrote on June 20, 2007 06:44 PM: Concerning "John's" comment.........
    YOU COULDN"T HAVE SAID IT BETTER,JOHN,
    THANKYOU, I'M IN 100% AGREEMENT WITH YOU.


    HERE'S A SUGGESTION... wrote on June 20, 2007 11:16 AM: DO YOUR JOB!!!
    I don't expect much from the bartenders here in Vegas. Shake your butt (that's all you really do), but try to be competent --- put some alcohol into those things you call cocktails and provide your customers with SERVICE. Don't tell me how I need to act around YOU to expect some friggin' service. I think your managers/supervisors should read this and put you bartenders on notice for being lazy and pathetic. In Boston or New York, if customers don't get served within one minute, they'd torch the place. Quit treating us like pathetic tourists or go back to your job at WalMart. Are we asking too much for you to take the bottlecap off a beer and hand it to me??? YOU'RE A BARTENDER... YOU TEND THE BAR --- embrace the fact --- It's not rocket science, but you'd like to make us think it is.


    john wrote on June 20, 2007 11:02 AM: Why don't these over-tipped high school drop outs just do their job instead of acting like they own the key to the golden palace? Some bartenders aren't just rude, they have contempt for customers. I guess I would too if I had to deal with people inebriated enough or dumb enough to give me a dollar for twisting the top off a 6-dollar beer. Everybody's job is tough, get over it!