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Tourists flock to canyon Skywalk

Arizona attraction overcomes rocky start

Despite early reviews that knocked it for being too expensive and hard to reach, the Grand Canyon Skywalk drew more than 50,000 visitors in its first full month of operation.

The Hualapai Indian Tribe, which owns the glass-bottomed walkway 120 miles east of Las Vegas, reported approximately 55,000 paying visitors in April. During the same month last year, 14,000 tourists visited the reservation.


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  • The increased volume has prompted the tribe to hire 140 people, nearly doubling the staff for its burgeoning tourist destination at the canyon's west rim.

    "It's been wild," said Sheri Yellowhawk, a former Hualapai council member who now serves as CEO for the tribal-owned Grand Canyon Resort Corp.

    The cantilevered walkway extends 70 feet out over the edge of the canyon and offers panoramas of the Colorado River and nearby Eagle Point. Its deck of layered glass reveals a view straight down to the canyon floor thousands of feet below.

    But not everyone has been happy with the experience.

    Shortly after the Skywalk opened to the public on March 28, complaints began circulating on the Internet about the cost of the attraction, the 14 miles of rough dirt road leading to it, and other issues, including a ban on cameras on the walkway.

    Misled by national media accounts and confusing information from the Skywalk's official Web site, some people said they made the 2 1/2-hour drive from Las Vegas expecting to pay $25 to walk on the attraction. When they got there, they learned the actual cost: almost $75.

    Among those suffering sticker shock was California resident Tyler Hicks-Wright, who visited the Skywalk with his father, brother and sister on the second day it was open.

    Had they known the actual price of admission and the true condition of the road, they never would have gone, Hicks-Wright said.

    "We were debating whether $25 was going to be worth it," he said. "It was not what we expected at all. The entire experience was poorly designed."

    The Stanford University graduate student described his Skywalk experience in his Web journal, where he also posted the handful of pictures he snapped from the walkway using a camera he had hidden in his pocket.

    The blog entry evidently touched a nerve. It has drawn 231 responses so far, ranging from grateful to sarcastic.

    "Thanks for the information," one comment reads. "We'll pass on this trap."

    Another asks, "Hey, where did you see the $25? Clearly you didn't go to their website, which my oh my might just be the best source for the cost."

    Yellowhawk acknowledged some problems with the operation early on, but she said major changes have since been made "to satisfy the customers."

    Additional shade structures have been put up, and more shuttle buses have been added to reduce long wait times. "There are bathrooms everywhere for everyone. We don't run out of food anymore," Yellowhawk said.

    Starting Wednesday, the now-infamous dirt road leading to the Skywalk will be widened and improved, she said. As a temporary fix, the road will be covered with four inches of gravel and treated with one of two sealants now being tested. Eventually, the surface will be paved.

    Construction of the Skywalk visitor center -- complete with a museum, a theater, a gift shop, and several restaurants and bars -- could get underway in as little as two weeks, Yellowhawk said.

    As for the ban on cameras and other personal items on the Skywalk, Yellowhawk said that was done to keep people from dropping items that might scratch the glass deck or be lost forever over the railing. "Three cameras and several cell phones have already gone into the canyon in just 40 days," she said.

    Yellowhawk added that visitors are free to take pictures of the Skywalk from the edge of the nearby cliff or buy a picture of themselves on the structure taken by a professional photographer.

    Yellowhawk also defended the price of admission, which she said includes a lunch buffet and access to another canyon overlook, an Old West town, and a collection of authentic dwellings built by Hualapai, Havasupai, Hopi and Navajo Indians.

    To skip those attractions would be like going to Disneyland just to ride the Matterhorn, Yellowhawk said.

    "That's what people are doing, and that's why they're complaining. That's why they're feeling ripped off," she said. "If people are going out there just to walk on the Skywalk, they're doing themselves a disservice. For $74.95, what you get is something similar to an all-day affair."

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    Dorothy Smith wrote on July 15, 2008 03:40 PM: Four of us drove the awful road in a rented vehicle, (luckily an SUV). We had prepaid for the bus ride and all that went with it. It turned out top be a cold rainy day. It even snowed on us during the drive. The weather was not their fault so I'm not really complaining about that.
    This was in 2007, and I had called a few weeks ahead from Minnesota and was told it would be open by our arrival date, so I booked for four by credit card.
    We viewed the skywalk,which was still sitting on land,not extended over the canyon!!!!! It was raining so we didn't even get off the bus. There were a lot of unhappy tourists but no one working there seemed to recall telling anyone that it would be open.
    So, while I really wanted to walk that bridge, it will never happen. I am not going to pay for the complete tour again.


    Report abuse

    Vince wrote on March 14, 2008 09:42 AM: I was very excited at the prospect of going on the skywalk .. after reading the reviews from others about the difficulty in getting there, the cost and the NO CAMERA (really stupid!!)rule .. I think my family and I will pass on this experience. As far as missing out on the other vantage points on the tour and the lunch, I think I will survive! There are many other great views of the canyon. I don't need to be ripped off. Thanks anyway!


    Report abuse

    Stephanie wrote on March 05, 2008 10:31 AM: I'm in research mode now & thought that I really wanted to include the Grand Canyon Skywalk during my upcoming trip. However, reviews from multiple sites have been overwhelmingly negative. While the Hualapai website shows a different pricing structure than most reviewers have referenced, I cannot discount the multiple negative reviews. I also agree with Doug - I like taking photos and when I first learned of the Skywalk I was thrilled to think of taking photos from that vantage point.

    At this point though, I am leaning towards skipping the Skywalk! Thanks for the comments - positive and negative.


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    Kevin wrote on January 11, 2008 05:45 PM: I agree that the rule against no cameras has got to go. Why not charge me an extra premium to allow me to use my own camera? If I am going to drop a chunk of change for something I want some footage to show where I dropped that chunk of changed!


    Report abuse

    Doug wrote on May 25, 2007 07:05 PM: I was very interested in visiting until I learned that no cameras are allowed. That's a deal-breaker for me. I will not go. My camera goes where I go. My 12,000 photos are a record of my life, from underwater with the stingrays in the Caribbean to north of the Arctic Circle to the top of Mt. Kilimanjaro in Africa. Take away my camera and you can keep your skywalk.


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    Andrew wrote on May 17, 2007 08:47 PM: If you value your car....don't drive your car down this road....if it's a rental car prepare for a flat tire....oh yeah there's no cell service...no AAA.


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    Daniel wrote on May 16, 2007 10:29 PM: When i read about this sky walk they did mention the price of $75.00 and how the road was dirt. You pay $100 for a show and you are not allowed camera's. You pay a billion dollars for gas and you still do not bicker loud enough. You must pay to play and all ball parks are not cheap, but they seem to sell out. Before you go sight seeing do your reasearch. Miss Yellowhawk charge $100 they will pay it. You never hear anyone bicker about the price of alcohol after one.


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    Cyndi wrote on May 15, 2007 04:21 PM: QUOTE FROM STORY...
    ""To skip those attractions would be like going to Disneyland just to ride the Matterhorn, Yellowhawk said.
    "That's what people are doing, and that's why they're complaining. That's why they're feeling ripped off," she said. "If people are going out there just to walk on the Skywalk, they're doing themselves a disservice. For $74.95, what you get is something similar to an all-day affair."

    $300.00 for a family of 4.!!!!!!
    Given the choice I will go to Disneyland.
    The drive is just as long
    The price is less
    And there is more to do.


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    Art wrote on May 15, 2007 02:34 PM: I and my wife travelled from Minnesota to Nevada, and decided to stop at the Skywalk. The drive there was a little bumpy, but so are some of the roads where we live. This was open to the public on it's fifth day, and we were fortunate to be there.
    I didn't find the price too much out of the ordinary, considering all that went into building it. When it's complete, maybe they should jack up the price a little more.
    It was very interesting and maybe some day we can return.


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    Tony from England wrote on May 15, 2007 12:29 PM: The Grand Canyon National Park costs $20 per car and you get several and better views of the Grand Canyon. Anyone who just goes to the Skywalk has not seen the real Grand Canyon. Not to be able to take your own photographs is a real rip-off, anyone with any sense at all will go to the REAL Grand Canyon N.P. south or north rim with better roads to get them there which can be done in days drive from Las Vegas. Pass the message on that this is a complete rip-off and perhaps they will see sense and reduce the prices.


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