Quantcast
Home manage Las Vegas Review-Journal
  Jobs Cars Homes Shopping Travel Weddings Golf Best of Las Vegas Photo   Search:

RECENT EDITIONS
Wed Thu Fri Sat Sun Mon Tue

sponsored by
News


JANE ANN MORRISON: An honest mistake collides with the cold, hard corporate reality

Moral question of the day: What would you do if you were a parking valet and a man who had consistently given a $2 tip every night for more than two weeks straight suddenly handed you two white chips, one a $1 chip and one a $5,000 chip?

Assume it was a mistake and point it out?


Most Popular Stories
  • Traffic accident claims life of longtime, successful lawyer
  • One motorcyclist killed, another critically injured in accident
  • NORM: Buchanan called 'larger than life'
  • THE FACES OF JOBLESSNESS: Family had to get help for first time
  • NORM: Marie Osmond, manager battling
  • Nurseries fence out day laborers
  • TRAFFIC STOP: Shooting accounts conflict
  • Second person dies after being restrained by police
  • NORM: Agassi reveals bad vibes with Shields
  • North Las Vegas motorcyclist killed in collision while racing, police say




  • Thank the gambler profusely for his generosity?

    Just put it in the tip pool to be divvied up?

    Generous tips are not unknown. But does anybody out there think a $5,000 tip to a valet was anything but a mistake?

    Randall Skaggs, a professional gambler since 1974, admitted it was his mistake. He'd been playing at the World Series of Poker until the wee hours of June 30 when he went out to the valet at the Rio and gave the $5,001 tip.

    Skaggs, 65, who has heart problems, had been renting a scooter to get around the casino during the World Series of Poker, which began June 1. Every night when he left about 2:30 a.m., he said, he would tip $10 to the bellman who helped him with the scooter and $2 to the valet, usually with casino chips.

    The night he made his mistake, he went home, and while he slept, his girlfriend took his pants to the cleaners. He assumed the valuable white casino chip from the Bellagio also went to the cleaners.

    They checked with the cleaners, but the chip wasn't there.

    But on July 5, Skaggs said, World Series of Poker tournament director Jack Effel mentioned the $5,000 valet tip and asked whether Skaggs meant to do it or whether it was an accident. That's when Skaggs realized what had happened.

    Since then, Skaggs has been trying to get his money back from Harrah's Entertainment, owner of the Rio. To no avail. The chip had already been cashed and divided among the valet tip pool.

    Harrah's officials didn't return six calls Tuesday and Wednesday to confirm or deny Skaggs' version of what happened.

    But Skaggs said the executives who checked it out told his girlfriend the valet pool was divided 20 ways, so each valet received $250. When hotel executives sent out a memo about the incident, one of the 20 offered to return the tip.

    Skaggs thinks that for pure good will, the hotel should refund his money.

    Harrah's officials think otherwise. After my first calls on Tuesday, Skaggs was contacted and told he wouldn't be getting his money back.

    His son is an attorney, but Skaggs said it's not worth it to spend $50,000 to get back $5,000.

    He complained to the Gaming Control Board but learned the resort apparently hasn't violated any regulations. While Skaggs got some sympathy, there was nothing for regulators to do.

    The Kentucky native said he did the same thing in 2002, giving a Horseshoe cocktail waitress a $5,000 tip. That woman pointed out his mistake, and he paid her $1,000 for her honesty. Isn't that the way it's supposed to work?

    A Sun City Summerlin resident for seven years, Skaggs is well known in the poker rooms and is telling his tale of woe at the tables. He's not a poor man, so the loss of $5,000 is the pain of principle.

    He thinks, and he's probably right, that if this had happened at an old-time gambling joint like the ones run by Benny Binion or Jack Binion or Steve Wynn, the $5,000 chip mistake would have been corrected just to preserve good will and to make poker players feel they are being treated fairly.

    "If this was Benny or Jack, this would all have been taken care of," Skaggs said Tuesday.

    But those days are gone.

    This is the era of corporate bean counters and one-size-fits-all policy-driven decisions.

    Sure, Harrah's income is up 85 percent this second quarter over the same quarter last year.

    Sure, fixing a $5,000 mistake that's not the company's mistake would generate good will within the poker world.

    But that's not what happened.

    Tough luck for Skaggs, who now is telling the tale of greed and a morality that says it's OK to take advantage of an obvious mistake.

    Kudos to the one valet who supposedly offered to give his or her $250 share back.

    One out of 20.

    Jane Ann Morrison's column appears Monday, Thursday and Saturday. E-mail her at Jane@reviewjournal.com or call 383-0275.

    Newsvine Digg Fark Technorati reddit StumbleUpon del.icio.us Slashdot Propeller Mixx Furl Twitter MySpace Facebook Google Bookmarks Yahoo! Bookmarks Windows Live Favorites Ask MyStuff myAOL Favorites

    Leave Your Comment 32 Reader Comments
    Terms & Conditions
    The following comments are provided by readers and are the sole responsiblity of the authors. The reviewjournal.com does not review comments before publication nor guarantee their accuracy. By publishing a comment here you agree to abide by the comment policy. If you see a comment that violates the policy, please notify the web editor.

    Some comments may not display immediately due to an automatic filter. These comments will be reviewed within 48 hours. Please do not submit a comment more than once.
    Current Word Count:

    Note: Comments made by reporters and editors of the Las Vegas Review-Journal are presented with a yellow background.

    Report abuse

    Omni wrote on August 18, 2007 12:23 AM: The valets should return his money if he insists on it. It is just common courtesy to return something if the other person claims it was a mistake.


    Report abuse

    HAYMAN--Former Rio Valet wrote on August 13, 2007 03:34 PM: Well well well. There sure are some people out there that don't have a clue. As a former Rio Valet (just under 5 years), I've got to say that it is DISGUSTING reading this story. Valets should be tipped FAR more than they are currently. Question for the public: Why do you use the valet? Too lazy? Don't want to walk in the heat? Want to enjoy your vacation? If you use the valet, you need to tip more than 2 bucks. It is a slap in the face to tip anything under $5. Shocked? You mean to tell me that you would be happy with $2 after running in the 100 degree heat to a car that has been sitting in the sun all day, getting in, the car smells like a newspaper writer, the AC doesn't work, the last guy gave you a dollar, and you work for Harrahs, a company that is known to its' staff as a horrible employer? No you wouldn't! That $2 needs to be split up with several others, so you just gave about 25 cents. What happened to inflation? One thing is for sure, Harrahs won't increase salary to compensate. Ah, the 5k. Sorry to say this, but it is the guys fault. With a 5000 chip in your pocket, you need to be on point. Or, you can afford to lose it. Or tip it. Get real. Bottom line: those valet boys got hooked up. And they should.


    Report abuse

    rio valet wrote on August 11, 2007 02:21 PM: Thanks to 'not god' (lol) for keeping an open mind. There is so much more to this story and so many incorrect statements in the article that I am not even going to begin to nitpick each one. Especially since Im sure many like 'God' have already made up there minds. Basically, I know for a fact that the tip was not a mistake and that the valet crew that received the tip waited several days before cashing the chip. Also, what a bad precedent it would be for Harrah's to give Mr. Skaggs $5000. If I am winning at a casino, I'll tip my dealers big... then if I lose my money, can I ask for it back? If Harrah's did so, they would have to do this for everyone right? And the comment about it not being worth $50000 to sue to get $5000 back is laughable, on what legal grounds would the $5000 be payable no matter how much was spent on legal fees? If you had a $5k chip in your pocket would you just reach in a grab a couple? And the 2nd chip was a $10, not a $1, although Im sure Mrs Morrison knew that but changed it to a $1 chip so it would coincide w/ her lie that he always tipped $2 and thought it was 2 $1 chips... nice work on the research, you are about as complete with it as scientists are with a T-Rex DNA strand. I guess I'll keep an eye out for Jurassic Park to open. 'God' should be able to help with that.


    Report abuse

    DJ wrote on August 10, 2007 01:17 PM: Hey Rodman; I'm sure the IRS has alot of time & resources to shake down valets for the taxes on $250 J.O.


    Report abuse

    Not God wrote on August 10, 2007 11:52 AM: Here's an idea...BOYCOTT anyone that refers to themself as "God"...


    Report abuse

    GOD wrote on August 10, 2007 11:37 AM: I guess if I'm unemployed, overweight and have the wonderful "holier than thou" mentality I'D MAKE A GREAT VALET AT THE RIO!! I'll go apply today!

    Two sides to every story?
    1) Mr. Skaggs was ripped off.
    2) The RIO valets are crooks.
    Yep, two sides to this story.

    Mrs. Morrison is doing this city a favor by pointing out the crooks, immoral, and pathetic that live and work (if shagging cars is actually work) here in Vegas.

    I'll always have time for the sinners..... and I forgive you not god for the blasphemy.
    Don't forget to BOYCOTT the Rio and Harrahs Casinos!


    Report abuse

    Not God wrote on August 10, 2007 11:25 AM: Wow..."God" certainly leaves some brutal comments. It is pretty funny that "God" has enough time in his busy schedule to leave not one, but two ignorant comments. I just love hypocritical people like yourself. Odds are you are unemployed, overweight and have the wonderful "holier than thou" mentality. Last time I checked there are two sides to every story...but, obviously not to this one. Mr. Skaggs got to say his side of the story (which is pretty sketchy) but, when was Mrs. Morrison planning on giving the Valet Parkers at the Rio their time?
    It's pretty sad that people automatically see the worst in people...even "God".


    Report abuse

    GOD wrote on August 10, 2007 10:45 AM: Hard workers!???...

    How is shagging a car by all the valets piling into another car to go to the parking garage and drive back the owner's car HARD WORK?? You lazy, greedy, pathetic, uneducated, criminal, low-lifes wouldn't know hard work if it kicked you in the behind!!! Do you charge extra in trying to figure out the stick shift?.... Still checking for change in the glove compartment, ash tray, and middle console???

    Try creating EVERYTHING in six day --- NOW THAT'S REAL WORK!




    Report abuse

    Rio valet employee wrote on August 09, 2007 11:46 PM: Wow, Mr. Skaggs and Jane Ann want to talk about Morals! Maybe we should start with the truth. First off, Mr. Skaggs always gave more than 2 dollars to us at valet. Secondly, we all said thank you to him for being so generous to us. Where he replied, " I just want you guys to know that your the best valet that I've been to." He also visited us for the next 3 nights and had nothing to say, 10 days later we find out that he wants his money back threw a different department... I have been on the other side where I have gave a TIP of 100 dollars to a bartender and thought it was a 10, my mistake, I didn't go back and ask for it back, never mind 10 days later!!! Mr. Skaggs maybe you should have came to us instead of the Corporation, where you have the lowest level rewards card, maybe then Harrah's could have done something for you. You say that your a big time player, maybe that $5000, was like my hundred deal with it. If your looking for a shoulder to cry on, keep looking or I can call you the whamm-bulance! You have made this mistake twice. Maybe the problem is you!!And please Jane Ann get your facts straight before you start accuse people of being wrong. 1. 5000 dollar chip isn't white its red! 2. If he is such a big time gambler he would be registered as a higher player! 3. The chip was not a RIO chip it was a Bellagio chip!
    Please get your facts straight before you slam hard working tip earners...
    You must be the lady that tips a Dollar and think its OK!!!!! Its 110 out!!!WE WORK HARD FOR ARE MONEY!!!!


    Report abuse

    Joe C wrote on August 09, 2007 09:45 PM: Homeless,
    Hardly fair to label all hard working tip earners in such a manner. While I feel the valet was less than honest, it does seem an acceptance of dishonesty is common, not just in our less educated, but also our educated.
    The recent Vegas political scandal involving many educated along with businesses like Enron and other crooked politicians across the nation is proof of this acceptance.
    One difference is educated criminals affect a larger portion of Americans and the dollar loss is always greater.
    You show an ignorance and intolerant elitist attitude.
    As far as morality it’s equal opportunity there too, just check religious organizations, politician, schoolteachers, professors etc.
    You need to educate yourself Scooter.


    Read All Comments